Hanoi The Five Suites Lilas - Real Guest Reviews & Booking Info

✓ Honest reviews from real guests
✓ Detailed ratings across 5 categories
✓ 4-Star Hotel in Hanoi

Hanoi The Five Suites Lilas 4-Star Hotel room

1 / 30

The Five Suites Lilas - Hanoi 4-Star Hotel

Name: The Five Suites Lilas
Address: Hanoi, Hanoi, VN
Price range: ₩120560
Rating: 9.2

9.2

Hanoi

Hotel

Wheelchair Accessible Airport Transfer Free Wi-Fi (All Rooms) Air Conditioning Daily Housekeeping 현지 문화 체험

Analysis

Key Strengths

Residence-style rooms

Spacious with a kitchen and living room, ideal for long stays and family trips

Skilled personalized service

Staff provide attentive support, such as assistance with taxi scams and customized anniversary care

High-spec room amenities

Features include automatic bidets, Grown Alchemist amenities, and an environment conducive to watching Netflix

Excellent views

Rooftop restaurant and gym offer views of Hanoi city and the lake

Points to Note

Absence of a swimming pool

Only a sauna and steam room are available; please confirm before booking

Varying room views

Some rooms may have their view completely blocked by adjacent building walls, which can feel claustrophobic

Limited breakfast offerings

Lack of menu variety and lukewarm coffee indicate operational inexperience

Location limitations

Surrounding alleys are dark at night, and popular restaurants or massage parlors are a considerable walk away

Recommended For

Those seeking practical relaxation Travelers who want modern, clean, and large rooms at a reasonable price Families Those who require cooking facilities and wish to avoid the noise of the Old Quarter Those who prefer personalized care Individuals who need staff to communicate proactively beyond language barriers when issues arise

Rating Details

9.2 Exceptional 723개 리뷰

4-star hotel in the heart of Hanoi. Strengths include spacious, modern rooms and friendly staff service, providing a comfortable stay. Note that views may be obstructed by buildings. Close to Presidential Palace and Ho Chi Minh Mausoleum, ideal for tourists.

Ratings by Trip Type

BEST

9.7

Biz

9.5

Solo

9.5

Teen

9.4

Couple

153

9.4

Family

9.4

Group

Detailed Ratings

Cleanliness BEST 9.7

Value for Money 9.6

Service 9.5

Facilities 9.1

Location 9.1

Score Distribution

9+ Exceptional

80% (269)

8-9 Excellent

14% (47)

7-8 Very Good

3% (11)

6-7 Good

1% (5)

Below 6

1% (4)

Guest Reviews

10.0 • Reviewer 1 • 2025.12

+ Exceptional staff service • Breakfast and facilities with a good view • Spacious rooms compared to the city

10.0 • Reviewer 2 • 2025.05

+ Friendly and attentive staff service • High-quality breakfast with a good view • Quiet surroundings and location

− Smell in the room in the early morning

8.4 • Reviewer 3 • 2025.12

+ High-spec facilities and automatic bidet • Beautiful lake view and location • Prompt and clear check-in instructions

− Limited variety and unappetizing breakfast • Lack of nearby restaurants and amenities

10.0 • Reviewer 4 • 2025.04

+ Dedicated and friendly manager service • Excellent breakfast in taste and variety • Helpful local travel information provided

10.0 • Reviewer 5 • 2025.08

+ Very friendly and attentive staff • Spacious, clean, and modern room • Excellent breakfast and thoughtful service

− View obscured by the building

See All 723 Reviews

Location

Map

Loading map...

View on Google Maps

Nearby Restaurants

Coffee

Facilities & Services

Accommodation

24-Hour Front Desk

Activities

Spa/Sauna

Fitness Center

Accessibility

Wheelchair Accessible

Languages

Korean Available

FAQ

What are the check-in and check-out times at The Five Suites Lilas?

Check-in is available from 14:00, and check-out is until 12:00. The 24-hour front desk ensures smooth assistance at any time.

What amenities are available?

Leisure facilities such as a sauna, steam room, and spa are provided, along with free Wi-Fi in all rooms. Thoughtful amenities for family travelers include family rooms, children's meals, and step stools.

What is the cancellation policy?

The cancellation policy may vary depending on the selected room type and booking time. Detailed cancellation and refund regulations must be confirmed on the respective page before booking confirmation.

Is the location convenient for public transportation?

Hanoi Railway Station is located approximately 2.0 km away, taking about a 26-minute walk. It is a suitable location for traveling to major points within Hanoi city.

What are the nearby tourist attractions?

The Presidential Palace Historical Site and Ho Chi Minh Mausoleum are within 1 km. Major attractions such as the Vietnam Military History Museum, One Pillar Pagoda, and the Old Quarter are also quickly accessible by foot or vehicle.

What is the overall guest review score?

The hotel has achieved a high rating of 9.2 out of 10 based on 10 reviews, receiving very positive feedback from guests for its excellent facilities and services.

Family Travel Info

✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers

Best Rate Guarantee

per night

View All Hotels in Hanoi →