Hilton Tokyo - Real Guest Reviews & Booking Info

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  • Detailed ratings across 6 categories
  • 5-Star Hotel in Tokyo
Tokyo Hilton Tokyo 5-Star Hotel room
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Hilton Tokyo - Tokyo 5-Star Hotel

8.6
Tokyo
Hotel
Wheelchair Accessible Free Parking Public Transit (240m) Airport Transfer Currency Exchange Air Conditioning 나이트 라이프

Analysis

Key Strengths

Excellent Staff Service

Very friendly, attentive, and eager to help

Spacious and Clean Rooms

Provide a comfortable resting space and are well-maintained

Superb Breakfast Buffet

High satisfaction with a wide variety of dishes and flavors

Proactive Problem Solving

Acknowledges mistakes and shows a commitment to improvement

Points to Note

Surrounding Environment

Being a financial center, access to shopping and entertainment areas may be somewhat limited

Shuttle Bus Usage

A free shuttle to Shinjuku Station operates, but travel time may vary depending on traffic conditions

Dated Hotel Feel

While facilities are not the latest, they are generally well-maintained

Recommended For

Travelers Prioritizing Service Quality Can experience attentive care from the staff Family Travelers Can utilize spacious and comfortable rooms and enjoy a good breakfast Travelers Seeking a Relaxing Stay in Tokyo City Center Offers a quiet and pleasant environment

Categories

Excellent

Dining/Meals

  • Large breakfast buffet - Diverse menu, delicious
  • Mention of a Western-style lounge
  • High-quality beverages offered as a token of appreciation from the hotel
Excellent

Family Travel

  • King Junior Suite - Comfortable for adults and children
  • Spacious rooms, rollaway beds can be provided
  • Cute and thoughtful amenities for children provided
Good

Pricing

  • Average price of 1,122,345 KRW per night - Appropriate for a 5-star hotel
  • 88% of the average price for 5-star hotels in Tokyo
  • Based on reviews, good value for money
Good

Location/Transportation

  • Convenient shuttle service to Shinjuku Station provided
  • Subway station and convenience store located in the hotel basement
  • Financial center, low accessibility to nearby shops/restaurants
Excellent

Review Summary

  • Strengths: Excellent staff service, cleanliness
  • Weaknesses: Some rooms are dated, location accessibility (construction)
  • Recommendation: High intent to revisit when visiting the Shinjuku area

Rating Details

8.6 Excellent 3,803개 리뷰

5-star hotel near Shinjuku Station. Boasts fantastic amenities and a prime location with Tokyo sky views. Note potential check-in delays. Close to Tokyo Metropolitan Government Building and Shinjuku Gyoen National Garden, ideal for business and leisure travelers.

Ratings by Trip Type

BEST
8.7
Family
292
8.6
Teen
195
8.6
Group
243
8.5
Couple
663
8.5
Solo
324
8.4
Biz
274

Detailed Ratings

Cleanliness BEST 9.0
Service 8.9
Facilities 8.6
Room Comfort 8.6
Location 8.4
Value for Money 8.1

Score Distribution

9+ Exceptional
49% (940)
8-9 Excellent
29% (552)
7-8 Very Good
10% (192)
6-7 Good
7% (135)
Below 6
6% (106)

Guest Reviews

8.4 Reviewer 1 2025.01
+ Very clean and spacious room • Friendly multilingual staff • Convenient shuttle service
Lack of charming neighborhood feel
9.2 Reviewer 2 2025.03
+ Excellent staff service • Impeccable cleanliness • Comfortable and cozy atmosphere
9.2 Reviewer 3 2024.07
+ Excellent breakfast menu • Ample room space • Satisfactory bed comfort
Construction noise nearby • Delayed towel request
10.0 Reviewer 4 2025.05
+ Prompt problem solving • Impressive meal offered • Excellent customer service
Check-in delay • Initial confusion
10.0 Reviewer 5 2025.10
+ Fantastic amenities • Great location • Top-notch cleanliness

Location

Map

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Nearby Restaurants

Facilities & Services

Accommodation

Free Parking
24-Hour Front Desk

Activities

Swimming Pool
Spa/Sauna
Fitness Center

Accessibility

Wheelchair Accessible

FAQ

What are the check-in and check-out times at Hilton Tokyo?

Generally, check-in is from 3:00 PM and check-out is until 11:00 AM. Located in the heart of Tokyo, it offers convenient access to major attractions. It is recommended to inquire directly at the time of booking for exact times.

What amenities are provided?

The hotel offers various amenities such as airport transfer services, daily housekeeping, convenient public transportation access, and Hachiko. Detailed facility information can be found on the booking page.

What is the cancellation policy?

The cancellation policy varies depending on the booking time and room type. Whether free cancellation is possible and the cancellation deadline must be checked at the time of booking. Generally, free cancellation is possible up to 24-48 hours before check-in.

How is the public transportation accessibility?

Public transportation is very convenient. It is close to Nishi-shinjuku Subway Station (approx. 3 minutes walk, 0.2km) and Tochomae Subway Station (approx. 4 minutes walk, 0.3km), making travel easy.

What are the nearby tourist attractions?

Major attractions include the Tokyo Metropolitan Government Building (0.3km), Shinjuku Gyoen National Garden (1.8km), Meiji Jingu Shrine (2.0km), Shibuya Crossing (3.8km), and Tokyo Tower (6.2km). It is a good location for sightseeing as it is close to major landmarks.

What is the guest rating?

It has received a rating of 8.6/10 from 7 guests. It is very highly rated. For detailed reviews, please check the actual guest review section above.

Family Travel Info

✓ Kids Club ✓ Free Children Policy

Special Highlights

Top Rated by Couple Travelers

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